Return Policy:

 *All returns must be postmarked within 14 days from delivery.

*Store credit will be issued for all items including jewelry, accessories, clothing. All items must be received back in our warehouse with tags attached and unworn condition (including makeup). If item does not meet these requirements, item will be returned to customer and denied refund or credit.

*Sale items and discounted items are final sale with no exception. If you used a discount code of any sort, this item is considered final sale.

*Seed Bead Handbags and Seed Bead Straps are FINAL Sale. These items are handmade and highly suggest not for daily use. 

*All items must be returned to us in their original packaging and unworn.

*If you receive a damaged item, please notify us within 3 days of receipt. Exchanges and refunds on damages will be handled on a case by case basis as to avoid abuse of the policy.

*Because we ship for free, the customer is responsible for return shipping cost. We can send you a return label, but please note it will be deducted from your credit/return. 

*Originally shipping cost are non refundable.

*We encourage you to use a trackable return shipping method to avoid items being lost in transit. 

*We ship out USPS or UPS within 3-5 business days from order placed. We are not responsible for delays from USPS or UPS and cannot issue a refund due to lost package or delays by any postage carrier. USPS First Class usually takes 4-5 business days depending on your location for you to receive your package. If you need your order by a certain date, please select an upgraded shipping option or feel free to email us at sales@shopgoldenlily.com to ask any questions you have about shipping. We do try our best to get all orders out within 1-2 business days but there are times that it does take longer. If you need your package for a certain date, please contact us to let us know and we will make sure to get it out to you.

*If you have any questions, please don't hesitate to contact us:)

Email: sales@shopgoldenlily.com

 

GOLDEN LILY RETURNS

PO BOX 23136

New Orleans, LA 70183